1. Information We Collect

When you request access, contact support, or use DXBOY license-controlled software, we may collect information needed to review, approve, activate, monitor, and support your access.

• Full name and email address.
• Requested access plan or access type.
• MT5 account login, account type, broker name, and broker server.
• Selected trading platform and setup details.
• License code, activation date, expiry date, and license status.
• Account balance, equity, plan cap, and license heartbeat status used for license enforcement.
• Support messages, request details, and technical information needed to resolve issues.

2. How We Use Information

DXBOY uses submitted and license-related information only for access review, license activation, plan enforcement, support, security, compliance, fraud prevention, payment confirmation, dispute handling, and system protection.

3. License and Account Monitoring

DXBOY software may send license heartbeat information to verify whether access is active, expired, approved, blocked, or limited by plan rules. This may include MT5 account login, broker server, account type, balance, equity, open position count, license status, plan cap, allowed account range, and last connection time. This information is used to control access, apply plan limits, protect the licensing system, and determine whether new entries should be allowed, paused, or resumed.

If account balance or equity moves above or below a plan cap, DXBOY may process this information to pause or resume access according to the approved license rules. Large deposits, withdrawals, account changes, broker changes, or unusual account activity may require manual review.

4. Email Communication

DXBOY uses email and official website forms for access requests, license activation, billing review, technical support, renewal notices, and risk-related communication. DXBOY does not provide WhatsApp or phone support for license activation or customer support.

5. Information Sharing

DXBOY does not sell personal information. Information may be shared only when required for technical support, payment confirmation, license management, hosting, legal compliance, fraud prevention, dispute handling, security, or protection of DXBOY systems and users.

6. Security

DXBOY aims to keep submitted and license-related information secure and limit access to authorized use only. However, no website, email system, hosting service, server, or online transmission method can be guaranteed to be fully secure.

7. Sensitive Information

Do not send broker passwords, trading platform passwords, investor passwords, private keys, bank card details, full account login credentials, or private account access details through public forms or email. DXBOY does not require passwords to provide access or support.

8. Data Retention

DXBOY may keep submitted information and license monitoring records for as long as needed to manage access requests, licensing, support, payment confirmation, compliance, dispute handling, fraud prevention, security, and business records.

9. User Requests

Users may contact DXBOY by email to request correction or removal of submitted information, subject to technical, legal, licensing, security, fraud prevention, dispute handling, and business record requirements.

10. Third-Party Services

The DXBOY website may use hosting providers, WordPress plugins, email systems, form tools, payment processors, security tools, analytics tools, and other technical services. These third parties may process limited information as required to operate the website and support DXBOY services.

11. Changes to This Policy

DXBOY may update this Privacy Policy from time to time. Continued use of the website, access request process, license activation, or software access means you accept the latest version of this policy.